Support and Maintenance
KLOC knows that a project doesn’t end when the software goes live so we offer ongoing support and maintenance to give you confidence throughout the lifetime of your solution. Regardless of whether we developed the original software, we are dedicated to ensuring it always functions effectively and delivers continued satisfaction.
Software support and maintenance services
Over time, issues with software can arise due to evolving platforms, or your business needs can change. To ensure users continue to get the best out of your solution, it is essential that it is maintained and that qualified support is available when needed. KLOC provides maintenance contracts with service level agreements (SLAs) for response times, or we can work from issue to issue as needed.
Maintenance work covers tasks that need to be completed so that your software can continue to function as it should and meet the needs of your business. It can include fixing bugs, investigation of technical errors, change requests or frontline support. KLOC can carry out regular checks for required patches and upgrades to give you confidence that your platform is up-to-date and secure. KLOC have years of experience supporting a wide range of software solutions, across all platforms.
Our support services allow you to protect your investment and gives you peace of mind. KLOC’s support team are contactable via phone or email. Once an issue has been logged, if it can’t be solved immediately a ticket will be raised and the issue will be directed to the development team or QA team for resolution. We work to agreed SLAs to guarantee we respond to all queries quickly within pre-agreed timescales.
Support and maintenance services
KLOC offer a full range of software support and maintenance services, including:
- Platform upgrades
- Frontline support
- Technical errors
- Change requests
- Project rescue
- System optimisation
- & much more
Why work with KLOC for software support and maintenance?
- Experts in software development & support
- UK-based support team
- High-quality and cost-effective
- Decades of experience covering web, mobile and desktop
- Wide skillset including .NET, PHP, JavaScript and WordPress
Testimonials
We were introduced to KLOC through our IT team and we are very happy with the service we received throughout the development stages. Jim and his team were extremely helpful throughout the whole process. The service was very professional and the end product tailored to our very specific requirements. I would recommend KLOC and we will most certainly be calling on their services again in the future
Payroll Manager
Continental Travelnurse
We chose KLOC to create an incredibly complex and innovative website. The team at KLOC were professional and helpful at all times and we would recommend them wholeheartedly.
Managing Director
The Contract Chair Company
We selected KLOC to build and run multiple Fitbit challenge websites for their ability to handle the significant technical integration requirements of our projects, respect our specific needs in the processing of personal data, and to deliver on time. We have not been disappointed – KLOC has delivered every time. Each one of our challenge projects has been a success and we continue to use KLOC to build further integrated sites
Marketing Director
Fitbit
The construction industry is seen as behind other industries in terms of the use of technology. We knew we had to move away from old paper processes to an efficient, paperless approach that integrated into our current software systems. KLOC helped bring all our plans and ideas for the app to life and delivered a truly game-changing solution to the issues we were facing. We are already filling positions quicker and more efficiently and can see this app benefitting the whole industry throughout the UK.
Head of Innovation & Technology
Hercules Site Services
We have partnered with KLOC on several projects where we sought their web and software development expertise. The experience has been consistent, professional, diligent and the team demonstrate a genuine commitment to go the extra mile. They are a pleasure to work with and we look forward to continuing to work with them as our development partner.
CEO
Ingenta
KLOC worked closely with me to fully understand the operational processes of Deeland Limited’s franchise business and it’s specific needs. KLOC made proposals to improve various aspects as we moved through the project. They were able to analyse the business processes that were needed by Deeland Limited to form part of their database and quickly transformed the database computer screen to a very professional layout and, importantly, easy to use computer programme.
Managing Director
Deeland Limited
The entire experience of working with KLOC has been extremely impressive. The service has been very professional throughout the build and the end product is absolutely fantastic. I would have no reservations in recommending KLOC, we will most certainly be calling on their services again in the future.
Client Developer Manager
Stewarts Coaches
We are so pleased with the new website developed by KLOC. It is really important to us that we offer the best possible experience for our customers and the new site delivers. Customers are able to easily navigate the site and complete their booking while we also have all the security measures we need in place. It has allowed us to improve the service we provide to our customers.
Contact us
For more information about our software support and maintenance services, contact us today.