KLOC acts as a data controller (as defined by GDPR) for the purposes of handling the personal details of our website users, enquiries, customers and employees.
Like many website, we use Google Analytics to view statistical information about the usage of our site. This does not provide us with any personally identifiable information.
We don’t retain any other information for regular web users nor do we undertake any automated profiling of web users to affect the content that we provide.
If you are a potential customer of KLOC and provide your data in connection with an enquiry about using our services then we ask you to give Consent to hold your personal information, which gives us a lawful basis to store your details in our GDPR-Compliant CRM system. We are not able to service any enquiry unless we have this consent.
The information we request via our website and telephone is first name, last name, email address, telephone number and company name. If you also consent to our contacting you subsequently then, from time to time, we may contact you by post, email and telephone with information about offers, our activities and services.
If you are a customer of KLOC then our lawful basis for holding your details is our Legitimate Interest arising as a result of our contract with you, which requires us to hold and process certain personal information to carry out whatever services you have contracted us to deliver. As part of our business as usual processes we will hold your details in our CRM & Support systems, our job tracking and accounting systems (see below). We may contact you by post, telephone and email in connection with the work that we are doing for you.
KLOC employee details are also held in our HR system on the basis of our employment Contract.
You have several rights under the data privacy legislation, This includes under certain circumstance, the right to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Request restriction of processing of your personal data
- Request the transfer of your personal data
- Object to processing of your personal data
- Request human intervention for automated decision making
If you wish to exercise any of these rights please email us at email@example.com.
Request access to your personal data
You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.
Request correction of your personal data
You are entitled to have your personal data corrected if it is inaccurate or incomplete.
Request erasure of your personal data
This enables you to request that KLOC deletes your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Request restriction of processing of your personal data
You have a right to ask KLOC to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.
Request the transfer of your personal data
You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.
Object to processing of your personal data
You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.
Request human intervention for automated decision making and profiling
You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.
We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Right to lodge a complaint
If you have any concerns or complaints regarding the way in which we process your data, please email us directly at firstname.lastname@example.org. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.
KLOC Digital Solutions Ltd will not collect data relating to minors as defined under UK law. Minors are not permitted to use the services of KLOC Digital Solutions including its website, kloc.co.uk.
KLOC will retain personal information for as long as you are a customer of KLOC Digital Solutions Ltd.
After you cease to be a customer, we may keep your data for up to 10 years in order to:
- To respond to any questions or complaints.
- To comply with legal requirements.