What is digital transformation?

31 May 2021 | Blog

It’s a term that gets thrown around a lot, without much explanation as to what it actually means! Is it just another buzzword or is it a real business improvement tactic? We are going to explain what it means to us, and what we can do to help you achieve it.

What is digital transformation?

All digital transformation really means is to use technology to change the way you carry out your business processes.

As technology continues to advance rapidly, the expectations on businesses from customers and employees also advance. People expect to quickly and easily be able to access the information they need, in a way that is convenient to them. Regardless of industry, businesses need to adapt to meet these needs, modernise and keep up with the competition.

Examples of digital transformation

Digital transformation can seem intimidating as it implies huge changes to your business and practices. While it does require a detailed look at your processes to identify areas for improvement, it doesn’t have to be overwhelming. All these examples are considered digital transformation projects and are things that most businesses could benefit from:

  • Go paperless
    If your business still used paper-based processes for things like onboarding staff, carrying out risk assessments or filling in timesheets, you may be looking to modernise and go paperless. A bespoke software solution can be designed to meet your exact needs, improve efficiency and increase scalability.
  • Eliminate spreadsheets
    Are you relying on spreadsheets to carry out your business processes? This can cause issues with security, scalability and access. Building a bespoke system to replace one or several spreadsheets can help you to increase business efficiency and gain competitive advantage – ultimately increasing sales and driving customer retention.
  • Replace legacy software
    Many businesses find themselves reliant on legacy software like Microsoft Access or even Foxpro to manage increasingly complex tasks. This can increase risk due to lack of developer support or security vulnerabilities. It can also cause issues with access if your systems are LAN based. You can replace your legacy software with a bespoke solution, built on the latest technology and kept up-to-date to suit your needs.
  • Integrate systems
    If your systems are isolated and people are manually transferring data from system to system then integrating these can reduce errors, speed up processing and free up staff time.  Integration can be developed that moves data directly between databases or can use API’s – an applications programming interface designed specifically for integration.
  • Go mobile
    Putting a mobile app into the hands of your staff, suppliers or customers is a great way to feed data directly into your system or distribute information to people who need it without going via paper or email. Connecting people to your core systems in this way has many benefits including instant data access to and from the field, rich data features such as video, geographic and image, and savings in print and distribution costs.

Benefits of digital transformation

As the name suggests, digital transformation can transform the way your business operates. Benefits of digital transformation include:

  • Greater efficiency
  • Improve scalability
  • Reduce risk
  • Gain competitive advantage
  • Increase agility
  • Greater security

All of which ultimately help drive profitability for your business.

Digital transformation case studies

KLOC developed custom web and mobile applications for a ServiceMaster Clean franchise, helping them move away from relying on spreadsheets. This modern, innovative solution helps manage all areas of the business, including quoting, scheduling, invoicing and more. This has simplified processes and been a direct factor in customers choosing the franchise over competitors. Find out more in our case study video.

KLOC also developed a bespoke mobile app for nationally recognised construction, utilities and civil engineering organisation, Hercules Site Services. The construction industry tends to be behind other industries in terms of its use of technology so the app really helps Hercules stand out and appeal to a new audience. Read more in our article here.

About KLOC

We are experts in software development. We design and build bespoke business systems, mobile apps and high-end websites to help our customers improve their competitive advantage, increase profitability and achieve greater agility. The KLOC team have years of experience developing software solutions for a wide range of companies.

Software development services

KLOC’s digital transformation development services include:

  • Web application development
  • Mobile application development
  • Bespoke software development
  • Website development
  • Advanced e-commerce solutions

Our approach

Starting a digital transformation journey can seem risky and overwhelming, KLOC bring confidence and clarity to every project. We understand how important your project is to your business and we work closely with you all the way through understanding requirements, designing and building your solution, right through delivery and on into support and enhancements.

We follow six steps on all our bespoke development projects to ensure we deliver what is needed and that budgets and timescales are met. These steps are:

  1. Discover
  2. Plan
  3. Create
  4. Launch
  5. Support
  6. Evolve

We start all projects by working closely with our customers to understand all aspects of their requirements. We then build a detailed project plan containing all the information about the proposed solution and details of the project approach. From here we move on to the design and build of the solution.

Once that has been signed off, we go through full testing procedures before working with our customers to launch the solution. We offer ongoing support and maintenance to ensure continued satisfaction.

Finally, we remain on hand to help with the evolution of the solution over time. If your requirements change and the tool has to be altered to meet your needs, or if new features need to be added, KLOC will be there to assist.

Contact us

For more information or to discuss your requirements, please complete our contact form, call us on  01488 685112 or email