The KLOC team have over 20 years’ experience building e-commerce websites. Our proven track record covers everything from straightforward product catalogues and checkouts, to wholesale quotation systems with advanced product configuration capabilities, specialised resource allocation engines and complex CRM integrations.
Off-the-shelf or bespoke
We can build you an e-commerce store using an off the shelf platform such as wooCommerce, Magento or nopCommerce, or we can develop something totally bespoke to truly fit with every aspect of your business and online processes.
Whatever the requirement, we work closely with our customers to define exactly what is needed and understand all the different use cases. If this is their first venture into online trading, we will draw on our experience to help understand how the new channel will operate alongside existing sales channels.
- 20 years’ experience building e-commerce sites
- Off-the-shelf or bespoke solutions
- Everything from straightforward catalogues and checkouts through to advanced, integrated systems
- Full support through go-live and beyond
- Simple, six-step approach to ensure full understanding and customer satisfaction
We have used our knowledge and experience to develop a six-step approach that we follow on all projects. Our aim is to reduce the perceived risks and build relationships on a strong base of trust and understanding. We involve the customer in all phases of the project and sign off each stage to make sure that they are completely happy with the final outcome.
We start all projects by working closely with our customers on a discovery exercise to understand all aspects of their requirements. This ensures we both know exactly what is needed and when it will be delivered, as well as allowing us to quote the most accurate price for the project.
Once we have all the information we need, we create a project plan detailing the proposed solution and project approach. Each customer has a designated team including a Project Manager, UX and graphic designers (if required), as many developers as necessary to build the solution within the timescales, QA engineers and an Account Manager.
Once the project plan has been agreed, we move on to the design and build of the site. Customers have the option of participating in a weekly status meeting to be able to see the site grow from week to week during the build process, to make sure it is moving towards their vision. Once the site has been created and signed off, we go through full quality checking and testing procedures.
We understand that going live with a new website can be stressful and nerve-wracking. We always work closely with our customers to launch the solution together, with our full support through the transition to ensure it happens as smoothly as possible.
The KLOC experience doesn’t end when the site goes live, we offer ongoing support and maintenance to ensure continued satisfaction. We provide maintenance contracts with SLA’s for response time and prioritisation of issues or we can just work from task to task as needed.
We know that business needs change over time, so we remain on hand to help with the evolution of the sites we develop. If new features or capabilities are needed, KLOC will be there to assist.
We can design and build your business-critical eCommerce website with professional project management, and we will follow up with excellent on-going support.
Please contact us today to discuss your requirements and ideas. We will be happy to show you through some examples of work from our portfolio.