The KLOC team have over 20 years’ experience building e-commerce websites. Our proven track record covers everything from straightforward product catalogues and checkouts, to wholesale quotation systems with advanced product configuration capabilities, specialised resource allocation engines and complex CRM integrations.
Off-the-shelf or bespoke
We can build you an e-commerce store using an off the shelf platform such as wooCommerce, Magento or nopCommerce, or we can develop something totally bespoke to truly fit with every aspect of your business and online processes.
Whatever the requirement, we work closely with our customers to define exactly what is needed and understand all the different use cases. If this is their first venture into online trading, we will draw on our experience to help understand how the new channel will operate alongside existing sales channels.
- 20 years’ experience building e-commerce sites
- Off-the-shelf or bespoke solutions
- Everything from straightforward catalogues and checkouts through to advanced, integrated systems
- Full support through go-live and beyond
- Simple, six-step approach to ensure full understanding and customer satisfaction
KLOC understands the concerns of businesses as they choose a partner to build a bespoke solution for them, and we aim to eliminate risks and build confidence right through the process. We involve you in all phases of the project and sign off each stage to make sure that you are completely happy with the final outcome. We follow six steps on all our bespoke projects to ensure we deliver what is needed and that budgets and timescales are met.
We start by working closely with customers on a discovery exercise to understand all aspects of their requirements. This ensures we both know exactly what is needed and when it has to be delivered. During this process we will document use cases and user stories and produce workflow diagrams.
Once we have the requirements in sufficient detail, we design an optimal solution that will satisfy this and deliver the most value for the business. During this phase we will produce screen maps, wireframes and other diagrams that that will help you to understand how the solution will look and behave. The designs give us the detail we need to define the effort and costs to build the solution.
Once the costs and delivery plan are agreed, we commence the build phase with a series of sprints, each of which delivers some aspect of the solution. We schedule weekly progress meetings and make the new software available to view throughout the development so that you can see it grow. Once the solution has been completed and signed off, we go through full acceptance testing procedures with the client.
We understand that going live with a new solution can be stressful and nerve-wracking. We always work closely with our customers to launch the solution together, with our full support through the transition to ensure it happens as smoothly as possible.
The KLOC experience doesn’t end when the software goes live, we offer on-going support and maintenance to ensure continued satisfaction. We provide maintenance contracts with SLA’s for response time and prioritisation of issues or we can work from task to task as needed.
We know that business needs change over time, so we remain on hand to help with the evolution of the software we develop. If new features or capabilities are needed, KLOC will be there to assist.
We can design and build your business-critical eCommerce website with professional project management, and we will follow up with excellent on-going support.
Please contact us today to discuss your requirements and ideas. We will be happy to show you through some examples of work from our portfolio.