ASAP Computer Services is a professional IT support company based in Pangbourne, Berkshire. It was founded over twenty-five years ago in 1989 as a component level repair service for electronic devices, focusing on computers and their peripherals.
By the year 2000, ASAP had identified a requirement from many of their customers for on-site support. They became aware that many were frustrated being caught between software and hardware support companies. They launched their Field Service department, providing a single point of contact for hardware and software problems.
ASAP have clients running legacy database systems on MS Access. Their clients wished to move their applications to cloud based solutions. The benefits this would provide included no longer using systems that were becoming end of life, incurring unnecessary costs of upgrading infrastructure and conversely, investing in systems that would provide long term benefits such as flexibility, scalability and the convenience of remote worker system access over the web. One of ASAP’s client’s also identified that a mobile app would complement their new web application in providing workers with an essential tool to improve their productivity and reporting.
ASAP required a larger development partner to support their in house dev team in building the web applications, that would use a mix of WordPress, Laravel and Swift for building the mobile app. They approached KLOC to call on their experience of delivering bespoke PHP and .NET business applications and mobile apps.
ASAP and KLOC have developed a partnership to provide ASAP with a ‘virtual’ development team as an extension of their in-house team, that they can rely on to help their clients requiring complex applications to help improve business efficiencies, productivity, utilising the latest web and CRM technologies.
Through being able to offer bespoke development services has helped to strengthen their client relationships, knowing that ASAP can offer them an extended number of complementary services to their core IT services. In addition, it has provided the opportunity for ASAP to offer on-going maintenance and 1st line support for these new applications.View More Case Studies...