Have peace of mind knowing that your WordPress website is secure, maintained, protected and taken care of 24/7.
KLOC’s technical website maintenance packages provide critical monthly support in securing WordPress websites from possible bugs, glitches, and viruses; providing peace of mind that your site is being regularly monitored and protected. We’ll keep your website secure and up-to-date, and become your virtual backup team to handle any technical issues, on your behalf.
|SSL – installed on your site at deployment||✔||✔||✔|
|DNS update at installation/deployment||✔||✔|
|On-going DNS configuration management||✔||✔|
|Domain name renew notification||✔||✔|
|Free WordPress telephone support (during office hours) – up to 12 hours per year.||✔||✔|
|Google Analytics installed at deployment||✔||✔||✔|
|Monthly Google Analytics report provided (high level)||✔|
|Initial one time on page SEO audit||✔|
|One-time code review (providing a report with recommendations)||✔|
|Restore to a previous backup point on request||✔||✔||✔|
|WP security updates being applied||✔||✔||✔|
|Monthly theme and plugin upgrades including validation of upgrades and site functionality before applying to live.||✔||✔||✔|
|Major upgrade of WordPress versions including validation of upgrades and site functionality before applying to live (based on 1 upgrade per year)||✔||✔||✔|
|Free Malware clean-up if the Client’s site is hacked (based on 1 clean-up per year, subsequent clean ups would be quoted separately)||✔|
|Service level agreement guaranteeing response times (during office hours) based on issue criticality.||✔|
The following hosting services are provided within the monthly charges, some of which are dependent on whether you opt for KLOC hosting or use your own hosting provider.
|WEBSITE HOSTING SERVICES||HOSTED WITH KLOC||NOT HOSTED WITH KLOC|
|WordPress-dedicated hosting platform||✔||N/A|
|24/7/365 site monitoring||✔||✔|
|Staging site for testing||✔||✔|
|WordPress security updates applied automatically as soon as available||✔|
|Proprietary page caching system||✔|
|Automatic backup points for instant restore:
– The latest 40 backup points are held
– Backup points contain database and all theme, plugin, uploads, and core files.
|Automatic daily backups||✔||✔|
|Off-site storage of backups in a geographically separate location from the Client website||✔||✔|
|Real time security threat detection||✔||✔|
Further details are available in our Scope of Services document.