Web Maintenance Packages

Have peace of mind knowing that your WordPress website is secure, maintained, protected and taken care of 24/7.

KLOC’s technical website maintenance packages provide critical monthly support in securing WordPress websites from possible bugs, glitches, and viruses; providing peace of mind that your site is being regularly monitored and protected. We’ll keep your website secure and up-to-date, and become your virtual backup team to handle any technical issues, on your behalf.

 

SERVICE SILVER GOLD PLATINUM
SSL – installed on your site at deployment
DNS update at installation/deployment
On-going DNS configuration management
Domain name renew notification
Free WordPress telephone support (during office hours) – up to 12 hours per year.
Google Analytics installed at deployment
Monthly Google Analytics report provided (high level)
Initial one time on page SEO audit
One-time code review (providing a report with recommendations)
Restore to a previous backup point on request
WP security updates being applied
Monthly theme and plugin upgrades including validation of upgrades and site functionality before applying to live.
Major upgrade of WordPress versions including validation of upgrades and site functionality before applying to live (based on 1 upgrade per year)
Free Malware clean-up if the Client’s site is hacked (based on 1 clean-up per year, subsequent clean ups would be quoted separately)
Service level agreement guaranteeing response times (during office hours) based on issue criticality.

The following hosting services are provided within the monthly charges, some of which are dependent on whether you opt for KLOC hosting or use your own hosting provider.

WEBSITE HOSTING SERVICES HOSTED WITH KLOC NOT HOSTED WITH KLOC
WordPress-dedicated hosting platform N/A
24/7/365 site monitoring
Staging site for testing
WordPress security updates applied automatically as soon as available
Proprietary page caching system
Automatic backup points for instant restore:

–          The latest 40 backup points are held

–          Backup points contain database and all theme, plugin, uploads, and core files.

Automatic daily backups
Off-site storage of backups in a geographically separate location from the Client website
Real time security threat detection

Further details are available in our Scope of Services document.